Due to adverse weather conditions, our core call centre based in Taunton was at the epicentre of storm Emma. Most transport links in and out of the area have been severely impacted. As a result of this, you may experience a delay in your call being answered.
Launched by Claims Consortium Group in September 2014, Claims Consortium Foundations is our initiative to create new performance standards for the claims handling and building repairs sector.
We recognised that customer expectations are changing in ways never before seen. Innovations in information technology are transforming how parties involved in the claims process interact with customers and deliver services: customers expect it, and increasingly insurers expect it.
Claims Consortium Foundations is our contribution towards meeting this challenge. By creating a focal point for different parts of the claims process to share information and best practices with each other, we are establishing a new way of working that will improve communication across the supply chain, eliminate redundant processes and get everyone working together to promote truly transparent and individualised customer service.
Please continue to check this page for updates on the progress of Claims Consortium Foundations, or better still get in touch with us and have your say about how we can all improve the way we work for the benefit of our customers.