Due to adverse weather conditions, our core call centre based in Taunton was at the epicentre of storm Emma. Most transport links in and out of the area have been severely impacted. As a result of this, you may experience a delay in your call being answered.
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Social Responsibility

At Claims Consortium Group we are committed to making a positive contribution to our community through charity fundraising, consideration for our environment and looking after the welfare of our team of almost 250 staff and our UK-wide supplier network.

Staff welfare

Claims Consortium Group is proud to have gained the nationally-recognised Investors in People accreditation (IIP).

In the words of an independent IIP assessor in 2013:

“… an environment that is based on openness, trust and respect between all colleagues; enables people to feel engaged in bringing about improvement and empowered with decision making that will deliver higher levels of customer service. Your imaginative use of incentives and a culture that recognises achievement ensures that people feel valued for their efforts.

“I found all of your staff to be extremely enthusiastic about their work and your company – they share a real desire to give your customers the best possible service and also to support their colleagues in their endeavours.”

We aim to maintain an active social calendar for staff incorporating a mix of charity, sport and purely social events. We reward staff and our suppliers during busy times to maintain motivation, and we always ensure that the health and welfare of our people is placed over and above the needs of the business.

Click for MSA Statement.

Charity work

We are main sponsors of Somerset-based charity Stand Against Violence (SAV), which aims to reduce youth violence by equipping young people with the skills and tools to defuse potentially violent situations.

Our sponsorship provides strategic funding to support a series of SAV’s youth workshops and educational events.

Stand Against Violence

We are supporters of Taunton Association for the Homeless, Somerset’s largest charitable organisation which helps homeless people and those at risk of homelessness. We offer assistance to the homeless with preparation for job interviews – conducting mock interviews and providing training though a bespoke IT module created by our IT team.

Taunton Association for the Homeless

Additionally we regularly host and take part in many fundraisers. Most recently these have included fundraising events for charities including the British Heart Foundation, Nepal earthquake Appeal, Soi Dog Foundation, Hope for Food, Insurance Charities and Macmillan Cancer Support.

Environmental policy

Claims Consortium Group operates an environmental policy conforming to the requirements of ISO14001 that forms the framework for minimising our environmental impact.

Our policy focuses on the reduction of use of paper in the office, waste recycling, reduction on energy use (including motion sensor lighting). We also run a successful company Car Share Scheme.

More detailed information can be found here.

Modern Slavery

At Claims Consortium Group we are proud to provide a supportive environment for all employees free from discrimination whilst adhering to legislative and regulatory requirements.

Whilst these are broadly based on principles developed by the United Nations and Institute for Human Rights and Business regarding migrant workers, we have chosen to extend relevant principles to all our staff.

We treat all of our employees equally with dignity and respect without discrimination and with the utmost respect for their human rights. All employees at Claims Consortium Group are protected by the relevant UK laws in respect of their employment with us.

For our employees this means that as their employer we:

  • We bear the full costs of recruitment and do not charge staff fees for hiring, placing or promoting them.
  • We support the right to seek, obtain and hold employment without discrimination and with complete respect for dignity.
  • We do not coerce anyone to work for us. When you choose to work for us you do so voluntarily.
  • You must prove your entitlement to work in the UK. However, we do not hold or retain original passports, identity documents or residency papers. You should retain such documents personally.
  • Everyone is paid regularly, in accordance with their terms and conditions. We provide a written summary of pay and deductions (pay slip) on every occasion.
  • Everyone has the right to join or not join a trade union at their complete discretion.
  • We provide safe and decent working conditions with suitable training as necessary. Our operations comply with or exceed statutory health and safety standards.
  • We provide formal grievance provisions through which staff are free to lodge a work related complaint or raise a matter of concern.
  • We do not impede anyone’s freedom of movement or their opportunity to seek employment elsewhere.

Gender Pay Gap Report 2017

Full report can be found here.

Working at the Group

Discover what it’s like to be part of our team, and view all current vacancies…
Click here