mobile menu close

Adding value for our clients

Delivering more every step of the way

We support and enable many of the UK’s major property insurers to fulfil the promises made to their customers. As well as delivering an excellent customer experience, we offer a range of added-value services that increase transparency and support each insurer’s unique needs.

  • A superior customer experience: our dedication to the satisfaction of your customers is enhanced with our 24/365 service and unique online communication and claims tracking tool, TrackMyClaim™.
  • A comprehensive offering: through our range of specialisms we’re able to offer a complete claim journey service which includes claims handling, surveyor-led validation, property repairs and specialist drainage and water services.
  • A strong and reliable network of suppliers: we have a dependable network of 200+ contractors and surveyors working across the UK giving your customers a fast, efficient service wherever they are.
  • Flexible surge capacity: we understand the need to upscale at times without losing focus on customer service. The way we manage our supplier network and the robust internal processes we have in place enable us to handle surges efficiently, without impacting on performance.