We're always looking for hard-working and motivated individuals to join the Group, and regularly have vacancies for those with strong customer service skills.
Claims Consortium Group is an Investors in People employer which is committed to ensuring its workforce has the skills and opportunities they need to excel. Click here to find out more about what it's like to work at the Group.
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This role involves you working Saturdays, Sundays and Bank Holidays, providing cover to our core clients along with our emergency clients in offering an effective Out of Hours service. You will deal with a variety of property claims and emergencies, predominantly from new build properties. You will also liaise with customers and third parties, in order to assist in the progression of claims from start to finish.
The role involves managing a busy team of Emergency Claims Handlers, whilst providing overall responsibility for the team’s performance. The employee shall need to motivate, coach and support the team in ensuring excellent customer service is delivered. Being confident to perform in the role, we are looking for someone that has the ability to inspire, make positive decisions and perform well under pressure.
The role consists of core hours 9am to 5.30pm on Saturday and Sunday and a rota of night shifts and on-call responsibility to be agreed. The role is a combination of office and carrying out homeworker visits.
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We are looking for individuals with excellent customer service to deal with the new claim aspects of new instructions received to the company for various insurance clients, and to deal with emergency calls received outside standard office hours. This includes assessing whether a contractor should be deployed or not. You will also play a key role in supporting our daytime staff in all aspects of their work.