We're always looking for hard-working and motivated individuals to join the Group, and regularly have vacancies for those with strong customer service skills.
Claims Consortium Group is an Investors in People employer which is committed to ensuring its workforce has the skills and opportunities they need to excel. Click here to find out more about what it's like to work at the Group.
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This role involves you working Saturdays, Sundays and Bank Holidays, providing cover to our core clients along with our emergency clients in offering an effective Out of Hours service. You will deal with a variety of property claims and emergencies, predominantly from new build properties. You will also liaise with customers and third parties, in order to assist in the progression of claims from start to finish.
We are looking for individuals who are ready to start their career within Claims Consortium Group. We are looking for hard working, enthusiastic individuals to carry out necessary tasks within the Drainage and Water Services division of the business to ensure that agreed client targets are met. You will manage a caseload of claims from cradle to grave, delivering excellent customer service to our customers and clients, as well as ensuring agreed client and company philosophies are maintained at all times.
You are naturally expected to act in the best interest of Claims Consortium Group, our clients and customers at all times and discharge your role with professionalism and positivity.
This is a highly important customer service role in an exciting new division of the company requiring a solid and mature approach. This role is responsible for taking new instructions, completing a triage process, including first contact with our customers and, working closely with the subsidence experts, planning the claim and allocating resource. You will be able to apply a high level of technical expertise to different situations, managing various parties involved throughout the claim lifecycle. Insurance claim knowledge is desirable but we will provide extensive training to develop you as required.