We're always looking for hard-working and motivated individuals to join the Group, and regularly have vacancies for those with strong customer service skills.
Claims Consortium Group is an Investors in People employer which is committed to ensuring its workforce has the skills and opportunities they need to excel. Click here to find out more about what it's like to work at the Group.
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This is a new and significant role with the Northampton (Motor) management structure in dealing with people management and supporting claims handlers in their day to day duties. A first line manager role encompassing applying company strategy and values on a one to one level with staff members and claims teams. This role will also involve maintaining company values and philosophy’s throughout the claims teams.
We are looking for enthusiastic, driven individuals who can manage a personal case load of insurance claims from start to finish, providing a high level of customer service and ensuring all Service Level Agreements are met. Acting as the first point of contact, individuals will need to ensure all information given to Policyholders, Clients and Suppliers are accurate. Liaising closely with all employees within the Operations Department; all aspects of the claim must be dealt with in an effective and efficient manner whilst following the correct procedures and guidelines.
This is a fantastic opportunity to work within our Motor Claims Team assisting in daily administrative tasks which involve taking calls, logging new claims and distributing these within the wider team. In order to assist in your development, we want to help you find your ‘sweet spot’ and specialise your skills within an area that suits you. You will assist your team carrying out claims handling duties whilst providing excellent customer service.