We're always looking for hard-working and motivated individuals to join the Group, and regularly have vacancies for those with strong customer service skills.
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We are looking for experienced customer service individuals to join our Drainage and Underwater services team. You will carry out necessary business tasks to ensure that agreed client targets are met. To manage a caseload of claims from cradle to grave, delivering excellent customer service to our customers and clients, as well as ensuring agreed client and company philosophies are maintained at all times.
This role involves you working Saturdays, Sundays and Bank Holidays, providing cover to our core clients along with our emergency clients in offering an effective Out of Hours service. You will deal with a variety of property claims and emergencies, predominantly from new build properties. You will also liaise with customers and third parties, in order to assist in the progression of claims from start to finish.
We are looking for enthusiastic, driven individuals who can manage a personal case load of insurance claims from start to finish, providing a high level of customer service and ensuring all Service Level Agreements are met. Acting as the first point of contact, individuals will need to ensure all information given to Policyholders, Clients and Suppliers are accurate. Liaising closely with all employees within the Operations Department; all aspects of the claim must be dealt with in an effective and efficient manner whilst following the correct procedures and guidelines.