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Claims Consortium scoops UK Customer Satisfaction Award

Claims Consortium has won a major award at the UK Customer Satisfaction Awards for its home-grown IT platform, Synergy®.

We were announced as winner of the Customer Satisfaction Innovation Award at a packed Hilton Park Lane in London on 7 March 2017.

The awards, which are run by the Institute of Customer Service, are seen as UK’s most authoritative customer service event. Claims Consortium beat off competition from 9 other businesses in the category including BMW Group UK, Barclays, Prudential and National Express.

Jeremy Hyams, CEO at Claims Consortium, said: “This is a great achievement for our business and I’m incredibly proud of the team that has worked on developing our Synergy® software, and my staff who use it every day to provide excellent customer service.

“It is particularly important to me to know that an independent judging panel reviewed our work and chose us above so many great businesses that also put their customers first.”

The award recognises the Synergy® platform which brings an insurer, claims handler, contractor or surveyor, and the insurance policyholder together online to handle an insurance claim.

Synergy® is being used by some of the country’s leading insurers and service providers to reduce claims duration, lower costs and increase customer satisfaction.

This is the second scoop of the year for Claims Consortium, which was announced in the top 100 mid-sized employers in the Sunday Times Best Companies To Work For list in February.

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