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Claims Coordinator

Job Location

Culmhead, TA3





This is a highly important customer service role in an exciting division of the company. This role is responsible for taking new instructions, completing a triage process, including first contact with our customers and, working closely with the subsidence experts, planning the claim and allocating resource.

Key Accountabilities:

  • To take ownership for and manage the progress of subsidence claims.
  • To implement the project management plan for all valid claims, working closely with the Subsidence Technical Expert.
  • To ensure sufficiently detailed and accurate reports are submitted at all times
  • To take ownership of the management of the progress of the claim through the process
  • Be a key part in the building of excellent client and supplier relationships
  • To take part in regular reviews with the team to suggest improvements.
  • To work with the Team leader to ensure that you comply with the process and best practice requirements.

Qualifications and Experience:

  1. Extensive experience in a customer facing role in a professional environment
  2. Some knowledge and experience of the principals involved in the construction, repair & maintenance of domestic buildings is an advantage, as is subsidence experience.
  3. Demonstrates excellent verbal and written communication skills.
  4. A formal qualification in customer service, business administration or construction is a distinct advantage
  5. Have a mature approach to the customers emotional journey
  6. An ability to emotionally engage with customers to resolve issues, including great negotiation and problem solving skills

Core Competencies:

  • An ability to build relationships with customers, setting accurate expectations
  • Ability to proactively plan and manage workload.
  • A reasonably high level of IT skills and data management
  • Hard-working, flexible, adaptable and able to use own initiative.
  • Excellent organisational and prioritisation skills.

Claims Consortium Integrity:

Claims Consortium works at all times lawfully and in accordance with pre-defined regulatory, compliance, company policy and processes and financial requirements e.g. Data Protection, Code of Conduct, Health and Safety, General Insurance Standards Council and Financial Conduct Authority Standards.


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  • Company Benefits
  • BHSF Health CoverBHSF Health Cover
  • Bike-to-Work SchemeBike-to-Work Scheme
  • Childcare VouchersChildcare Vouchers
  • Holidays28 Days holiday incl. 8 Bank Holidays
  • Pension SchemesPension Schemes
  • Employee of the MonthEmployee of the Month
  • Birthday OffReceive your Birthday Day off
  • Charity DaysCharity Days
  • Social ActivitiesSocial Activities
  • Dress DownDress Down
  • Plus many more...