Due to adverse weather conditions, our core call centre based in Taunton was at the epicentre of storm Emma. Most transport links in and out of the area have been severely impacted. As a result of this, you may experience a delay in your call being answered.
Our workflow technology business, like our claims handling services, is driven by a dedication to the customer experience. The customer is firmly at the heart of our software developments, and this is for good reason. By working towards giving customers an exceptional experience, the business users of our technology benefit in many ways – efficiency, synergies, cost savings, and customer retention. Our approach is multi-faceted.
Firstly our technologies have embraced social media. Our increasingly ‘on-demand’ society expects companies to be accessible 24 hours a day. They want to be able to communicate with them online. This impacts all customer-facing businesses, and we have responded with our TrackMyClaim® and Synergy® platforms.
Secondly these technologies move away from a silo approach and into a multi-user environment. In a silo structure people and organisations tend to work in isolation; information is only shared if it has to be, and no one is able to make independent decisions based on all the data available. This can lead to confusion, inefficiency and bad decisions. With our multi-user approach, the software holds all the data centrally and gives all parties real-time access to relevant, tailored information.
Thirdly our research has shown that the key to making data-driven technologies effective is transparency for every party. Transparency creates an atmosphere of trust and dependability. Information is always available; people and organisations are not only accessible but accountable; good ethics and best practice are stimulated; collaboration and efficiency is facilitated; confidence in outcomes that are scheduled or promised is created.