Due to adverse weather conditions, our core call centre based in Taunton was at the epicentre of storm Emma. Most transport links in and out of the area have been severely impacted. As a result of this, you may experience a delay in your call being answered.
Synergy® holds all information relevant to a claim. Tailored data is accessible and usable by the insurer, the customer, and all service providers working on the claim.
Synergy® keeps customers fully informed. They can track and manage their claim 24-7 through the TrackMyClaim® part of Synergy®. This is available via the web and a messaging app. Customers can use this to communicate to any of the parties involved in their claim.
Synergy® eliminates needless delays in the claims journey. All service providers working on a claim have complete access to information about that claim. Multiple service providers can communicate via the software in social media-style, and manage their own communication and schedules. This improves communication and collaboration across the entire supply chain.
Insurers and brokers:
Synergy® delivers end-to-end management information. Insurers and brokers have access to all information from all service providers in real time and all in one place. They can communicate with any party in the claim at any time, and can access useful reporting tools.
The insurer benefits from immediate savings through reduction of the lifecycle of the claim.