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ICS ServiceMark award

Customer service is officially world-class at Claims Consortium

Claims Consortium is celebrating the news that it has successfully been awarded the ServiceMark accreditation by the Institute of Customer Service, putting the firm in an elite band of companies they call ‘world class’.

We have achieved a score which is comparable to the top 10 companies for customer satisfaction in the UK, and is higher than all firms in the insurance sector.

Carly Eggar, Head of Certification and Accreditation at the Group, explained: “Our aim has been to achieve world class status, and the auditor’s recommendation was an exceptional score of 85.7. This is a fantastic achievement compared to the average score of 78.7 in our sector and demonstrates our commitment to continually improving our service and empowering our employees to deliver the best.”

Local MP Rebecca Pow (pictured with MD Matt Brady and accreditation team member Dennis O’Leary) recently mentioned the company in Parliament when Claims Consortium achieved the Investors in People Gold Award. She visited the company’s head office in Culmhead to meet the customer service management team, saying: “To have a company in Somerset that is leading the way in customer service speaks volumes about Claims Consortium’s management and staff. It is clear that this is a team effort, and the company has set a benchmark for other businesses in the region to aspire to. Their world-class attitude to customer service must be applauded.”

The accreditation comes after the Group received the Somerset Business Award for Service Excellence in 2015 for “its outstanding commitment to delivering great service and consistently going above and beyond the call of duty”.

Dale Edwards, CEO Somerset Chamber of Commerce, commented. “Success in business does not come without first class leadership, a great team ethos, hard work and a fantastic product or service proposition. Claims Consortium, a well-respected Somerset business over a number of years has built a dynamic and successful company. It is credit to all those who are connected to the business that it continues to grow and Somerset Chamber wishes them future success.”

Jeremy Hyams, CEO at Claims Consortium, congratulated employees, stating: “These results are testament to the outstanding performance our staff deliver every day when helping people facing often traumatic and difficult insurance claims. I would like to thank the team for their hard work and commitment to making this business the successful customer-centric operation it is.”

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