Due to adverse weather conditions, our core call centre based in Taunton was at the epicentre of storm Emma. Most transport links in and out of the area have been severely impacted. As a result of this, you may experience a delay in your call being answered.
• Qualified surveyor-led evaluations
• Claims validation, arbitration, fraud assessment and audit
• Capability to identify and handle surge events
Building Claims Services (BCS) specialises in surveyor-led claims validation, arbitration, fraud assessment, auditing and project management. We partner with insurers, loss adjusters and private self-insured enterprises, and drive service excellence with our workflow technology solutions such as Synergy®.
While the Group has always provided high-quality validation through Property Consortium UK, we recognised the need to complement and enhance this service. BCS was pioneered in 2003 to meet this industry-wide demand, creating for the first time in the UK, a technical and truly objective evaluation service delivered by qualified surveyors.
We have a robust network of qualified surveyors across the UK, able to respond to the needs of our clients 24 hours a day.
Through our adaptable structure and ability to run at capacity we are well placed to handle surge events. We have a strategic adverse weather procedure which allows us to manage workload during surges efficiently and without impacting on the customer experience.
Customer satisfaction is at the heart of our business. Our services are underpinned by technology – such as Synergy®, our multi-enterprise software platform that creates efficiencies, reduces the claims lifecycle and improves customer service. It is accessible by all parties involved in a claim – suppliers, clients and customers – who are able to manage and track the progress of their claim in real time. Synergy® includes a customer-facing web-based tool called TrackMyClaim®, which is also available stand-alone.
As well as our core services in validation, arbitration and fraud assessment, we are able to apply our expertise in project management, consultancy and auditing. Please contact us for more information.