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Claims management and
building repairs

Our claims handling and building repairs business was established in 1996 to meet the need for a fresh approach to claims handling in the insurance sector.

Claims management and building repairs

Claims Workflow Technologies

Learn how our innovations in technology are making the claims process effortless for everyone involved… READ MORE

We work with many of the UK’s leading insurers, brokers and loss adjusters to deliver an exceptional customer experience focused on reducing the effort the customer has to make when making a claim.

Benefits of working with Claims Consortium Group

  • Comprehensive and transparent customer care:
    We handle claims 24 hours a day, 365 days a year. Each customer is allocated to a team responsible for their claim from start to finish.
  • A comprehensive offering:
    Through the specialisms of each of our services we’re able to offer a complete claim journey service which includes validation, claims handling, property repairs and other specialist services such as drainage and water.
  • A strong and reliable network of suppliers:
    We have a dependable network of 200+ contractors and surveyors working across the UK to give your customers a fast, efficient service wherever they are. Along with our claims handling teams this ensures that customers are fully supported throughout their claim journey.
  • Flexible surge capacity:
    We understand the need to upscale at times without losing focus on customer service. The way we manage our supplier network and the robust internal processes we have in place enable us to handle surges efficiently, without impacting on performance.
  • Minimum of 24-month guarantee on all repairs:
    Our guarantee supports all the works that Claims Consortium Group completes.
  • Online real-time claims tracking:
    Our innovative online tool, TrackMyClaim® is available to all customers to track and manage the progress of claims and repairs in real time. Hundreds of customers use our portal or messaging app every day in the UK.
  • Collaborative workflow management technology:
    Synergy® brings all parties in a claim together to create efficiencies, reduce the claims lifecycle and improve customer service. It has now been launched and adopted by some of the leading insurers and service providers in the UK. 

Claims Workflow Technologies

Learn how our innovations in technology are making the claims process effortless for everyone involved… READ MORE

Claims Workflow Technologies

Learn how our innovations in technology are making the claims process effortless for everyone involved… READ MORE