Due to adverse weather conditions, our core call centre based in Taunton was at the epicentre of storm Emma. Most transport links in and out of the area have been severely impacted. As a result of this, you may experience a delay in your call being answered.
• Ethos of ‘claims ownership’ throughout the claim
• Dedicated drainage and water service technical team
• 24-7 service and emergency or out of hours response
• Real time, online claim updates with TrackMyClaim®
Claims ownership is at the heart of our service ethos and claims handling philosophy. We get to know our customers so that we can provide a personal service through the claims journey.
Property Consortium Drainage operates a dedicated drainage and water service technical claims team that handles and validates all claims.
Customers can contact us 24 hours a day, 365 days a year and we are able to respond to emergency and out-of-hours incidents.
Customers can use our unique online tool, TrackMyClaim®, to track the progress of claims and repairs in real time. TrackMyClaim® also features in our Synergy® workflow technology which enables collaboration by all parties involved in the claim to increase transparency and eliminate unnecessary delays.