Due to adverse weather conditions, our core call centre based in Taunton was at the epicentre of storm Emma. Most transport links in and out of the area have been severely impacted. As a result of this, you may experience a delay in your call being answered.
• Ethos of ‘claims ownership’ throughout the claim
• Highly trained 24-7 claims handling staff
• Reactive UK-wide supplier network
• Unique online claims tracking with TrackMyClaim®
Claims ownership is at the heart of our service ethos and claims handling philosophy. We provide a personal service. We take the time to build and retain the relationship with the customer through the claims journey – talking to them about their claim and understanding what’s important them.
We are not a typical call centre: every claims handler undergoes a rigorous training programme which includes a 12-module building course, before they handle live claims.
We manage claims 24 hours a day, 365 days a year – our customer centre is open to handle claims and our reactive UK-wide supplier network can respond to emergency and out-of-hours repairs.
Customers can use our unique online tool, TrackMyClaim®, to communicate with parties involved in a claim and track the progress of claims and repairs in real time. This increases transparency and reduces unnecessary time for all parties involved in a claim.