Due to adverse weather conditions, our core call centre based in Taunton was at the epicentre of storm Emma. Most transport links in and out of the area have been severely impacted. As a result of this, you may experience a delay in your call being answered.
We’ve developed a process within our workflow technology – Synergy® – to make our iTriage incredibly responsive. All parties in the claim can see and interact with the claim progress and outcomes.
We qualify the claim early in its journey so we can initiate the best course of action for that claim. Trained surveyors use the Synergy® Survey App to collate and upload relevant data (narrated video, photos, documents) in real time for our in-house subsidence managers to review. This reduces delays typically incurred when surveyors have to write up reports after the visit.
Our dedicated subsidence claims team will also deal with the claim appraisal, mitigation, monitoring, recovery and repair using the strength of our whole business and network.