Due to adverse weather conditions, our core call centre based in Taunton was at the epicentre of storm Emma. Most transport links in and out of the area have been severely impacted. As a result of this, you may experience a delay in your call being answered.
At an early stage in the claim, Claims Consortium Subsidence operates iTriage to identify claims that we will potentially repudiate and those that are potentially valid.
We do this using external and historical data and data direct from the customer. Our specialist external data, including historical claim and geological data, indicates that over 60% of claims are repudiated. By qualifying the claim early in its journey we can initiate the best course of action for that claim. We can intelligently predict a likely claim outcome.
For the customer we can set about concluding their claim, and getting the right repairs as soon as possible without unnecessary upheaval. This significantly shortens the claims journey.
For the insurer we can reduce costs by matching the level of expertise to the needs of the individual claim. A shortened claims journey means a happier customer, which can assist with customer retention.