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Property Consortium Drainage – Claims Handler

Job Location

Culmhead, Taunton


Permanent; Full-time


Dependent on experience

We are looking for individuals who are ready to start their career within Claims Consortium Group. We are looking for hard working, enthusiastic individuals to carry out necessary tasks within the Drainage and Water Services division of the business to ensure that agreed client targets are met. You will manage a caseload of claims from cradle to grave, delivering excellent customer service to our customers and clients, as well as ensuring agreed client and company philosophies are maintained at all times.

You are naturally expected to act in the best interest of Claims Consortium Group, our clients and customers at all times and discharge your role with professionalism and positivity.

Key Accountabilities:

  • To manage a caseload of claims in accordance with client and company philosophies.
  • Correct interpretation of client instructions to determine the correct method of proceeding.
  • Technical review of survey reports – this includes interpreting policy cover, assessing appropriate repair methods and scrutinising scope/costs.
  • Creation and delivery of technical client reports throughout the lifecycle of the claims.
  • Setting and maintaining financial reserves.
  • Logging and maintaining complaints in accordance with client requirements.
  • Awareness and handling of claims with fraud indicators.
  • Maintaining contact with customer, clients and contractors throughout the claim.
  • Ensuring comprehensive notes are recorded on all files.
  • Promote the company’s core values at all times to ensure that fellow staff around them live and breathe it.
  • Striving to receive a compliment on every claim and ensuring they are logged accurately.
  • To ensure that they keep up to date with the relevant legislation.

Working Conditions: Monday – Friday 9:00am – 5:30pm and flexible in line with business needs.

Salary: Dependent on experience

Benefits: We offer an extensive benefit package including discounted gym membership, discounted cinema tickets, your birthday off and more!

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  • Company Benefits
  • BHSF Health CoverBHSF Health Cover
  • Bike-to-Work SchemeBike-to-Work Scheme
  • Childcare VouchersChildcare Vouchers
  • Holidays28 Days holiday incl. 8 Bank Holidays
  • Pension SchemesPension Schemes
  • Employee of the MonthEmployee of the Month
  • Birthday OffReceive your Birthday Day off
  • Charity DaysCharity Days
  • Social ActivitiesSocial Activities
  • Dress DownDress Down
  • Plus many more...