This is a highly important customer service role in an exciting new division of the company requiring a solid and mature approach. This role is responsible for taking new instructions, completing a triage process, including first contact with our customers and, working closely with the subsidence experts, planning the claim and allocating resource. You will be able to apply a high level of technical expertise to different situations, managing various parties involved throughout the claim lifecycle. Insurance claim knowledge is desirable but we will provide extensive training to develop you as required.
There is a focus on leading the customers through the potentially long claim process which is highly technical and also includes, interpreting subsidence reports and validations with the Subsidence Technical Expert prior to issuing to clients. It is essential that this role takes full ownership of a portfolio subsidence claims with the subsidence experts and within the Subsidence Team.
Qualifications and Experience:
Behaviour and Conduct:
As a firm, we believe all individuals should be customer service driven, with a real passion for working with people. By providing innovative solutions and being engaging, teams are motivated to achieve results and provide the excellent service Claims Consortium is recognised for. Individuals should be driven, approachable and also flexible to work the hour’s necessary and help other employees, in order to fulfil service needs.
Claims Consortium Integrity:
Claims Consortium works at all times lawfully and in accordance with pre-defined regulatory, compliance, company policy and processes and financial requirements e.g. Data Protection, Code of Conduct, Health and Safety, General Insurance Standards Council and Financial Conduct Authority Standards.