Second supplier conference in Coventry explores our ‘customer obsession’

Businesses from the construction industry gathered at the National Conference Centre in Coventry on 13 October for the second Claims Consortium Group Supplier Conference.

The conference followed the inaugural event in 2014 that launched the company’s Foundations programme, an initiative to develop and promote best practice and market insight in property claims handling.

The theme for this year’s event was ‘The Customer Obsession’ and it explored ways in which the company and its 200+ suppliers can look beyond what is currently accepted as ‘good’ customer service. The suppliers included surveyors, building contractors and drainage contractor businesses from around the UK that primarily survey, repair and reinstate homes and possessions after home insurance claims.

“Great customer service just isn’t enough,” says Jeremy Hyams, CEO of Claims Consortium. “In our industry it’s vital that the customer is placed at the heart of everything we do, and this event has been an excellent opportunity to collaborate and network with businesses that work with customers every day.

“Having so many suppliers in one room has been incredibly valuable, because we’ve been able to explore the current and future success of our own innovations in technology and operations, by gaining their input and feedback.”

The one-day event included presentations from key stakeholders in Claims Consortium, including Jeremy Hyams and Managing Director, Matt Brady, and was facilitated by Stuart Baldwin of The Positive Company. The audience was encouraged to participate by giving feedback and voicing ideas on key topics.

As well as providing food throughout the day for all delegates, Claims Consortium also catered for an additional 50 people and donated the food to young homeless people supported by Midlands-based charity St Basils.