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Third Party Impact Claims Handler

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Do you have claims handling experience? Are you interested in developing your skills, building a career and working for a company that prides itself on company culture and values? Claims Consortium Group are recruiting talented professionals who can manage and settle third party impact claims in our Northampton office. Providing service excellence to our clients and customers, you will deal with pre- and post-repair impact damage claims and ensure that the process is both smooth and efficient.

Claims Consortium Group manage claims of all complexities from minor motor vehicle property damage, to complex highways claims involving numerous parties, and full project managed works for the most serious incidents. We will empower you to make informative decisions, challenge where necessary and ensure that service excellence prevails.

Key Accountabilities:

  • Negotiate and settle portfolio of third party impact claims.
  • Understands the weekly/monthly targets of the team and how this affects overall financial performance of the company.
  • Deal with complaints in accordance with company complaints policy.
  • Actively seeks to develop oneself and takes responsibility for own training and development.
  • Has knowledge and a clear understanding of company policies and procedures.
  • Have a positive attitude to changes and business development.


  • Quality focused role – providing quality services to all insurer client and customers.
  • Team focused – working with colleagues throughout the business to produce quality outcomes and meet business objectives.
  • Reactive – Responds to varying workload as dictated by team leader.
  • Pro-active – Ensuring SLA’s & KPI’s are met.
  • Competent use of technology.

Qualifications and Experience:

  1. Candidates require GCSE’s or equivalent
  2. Good working knowledge of all operations systems and ACCESS
  3. Good negotiation skills
  4.  Claims Handling experience preferred (but not a necessity)

Core Competencies:

    • Ability to learn, develop and eager to further your career
    • Excellent organisational skills
    • Good communication – both written and oral
    • Good IT skills
    • Ability to remain focused during extremely busy periods

Behaviour and Conduct:

As a firm, we believe all individuals should be customer service driven, with a real passion for working with people. By providing innovative solutions and being engaging, teams are motivated to achieve results and provide the excellent service Claims Consortium is recognised for. Individuals should be driven, approachable and also flexible to work the hour’s necessary and help other employees, in order to fulfil service needs.

Claims Consortium Integrity:

Claims Consortium works at all times lawfully and in accordance with pre-defined regulatory, compliance, company policy and processes and financial requirements e.g. Data Protection, Code of Conduct, Health and Safety, General Insurance Standards Council and Financial Conduct Authority Standards.

Role Dimensions:

The jobholder will be required to carry out any other function or task that may be expected from them or assigned to them from time to time, within their span of knowledge and ability.

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  • Company Benefits
  • BHSF Health CoverBHSF Health Cover
  • Bike-to-Work SchemeBike-to-Work Scheme
  • Childcare VouchersChildcare Vouchers
  • Holidays28 Days holiday incl. 8 Bank Holidays
  • Pension SchemesPension Schemes
  • Employee of the MonthEmployee of the Month
  • Birthday OffReceive your Birthday Day off
  • Charity DaysCharity Days
  • Social ActivitiesSocial Activities
  • Dress DownDress Down
  • Plus many more...