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Adjuster Technician

Job Location



Role Description:

The role involves assisting the Loss Adjusters within the team to ensure we deliver outstanding customer and client service. This is an integral role in an expanding team specialising in higher value and complex claims.

The role requires a solid and mature approach and involves working closely with the Loss Adjusters and Team Leader of Adjusting. A key part is to develop the knowledge of the Adjuster Technician to enable a greater understanding of the Adjusting role.

Salary: DOE

Location: Remote

Key Accountabilities:

  • Ensuring targets and service level agreements are achieved.  Liaise with clients in a professional and efficient manner.
  • Promote customer use of TrackMyClaim in line with the Company’s aim of 40% take up.
  • Working together with the Loss Adjusters to provide admin assistance to ensure smooth running of high value and complex cases.
  • Checking task on the relevant claims management systems for the day/tidying up where multiple tasks on one file exist. Ensuring service levels are met.
  • Regular calls to customers to update them on the overall progress of their claim.
  • Calls to Suppliers to chase progression on the claims.
  • Producing invoices for the relevant stages of the claim.
  • Updating Project Plans where applicable for the Adjuster
  • Appointing relevant suppliers following an Adjusters site visit.
  • Chasing documentation to conclude settlement on claims where needed.
  • Assisting with complaints, ensuring the Loss Adjuster achieves resolution, follow-up action and the Loss Adjuster has sent the relevant documentation to the correct parties.
  • Over time you will have the ability to approve cash settlements / estimates within given authority limits.
  • From time to time you will be expected to carry out other duties and special projects in addition to key tasks which are within your skills and capability.

Qualifications & Experience:

  • Core GCSE’s or equivalent
  • Good interpersonal and organisation skills essential.
  • Previous experience in the Insurance Industry (preferably Household) highly desirable but not essential.
  • CII qualified to Cert CII level – Working towards / Desirable.
  • CILA qualified to Cert CILA level – desirable but not essential.
  • It is an expectation of your role to complete the relevant CII qualification.

Job Types: Full-time, Permanent

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  • Company Benefits
  • BHSF Health CoverBHSF Health Cover
  • Bike-to-Work SchemeBike-to-Work Scheme
  • Childcare VouchersChildcare Vouchers
  • Holidays28 Days holiday incl. 8 Bank Holidays
  • Pension SchemesPension Schemes
  • Employee of the MonthEmployee of the Month
  • Birthday OffReceive your Birthday Day off
  • Charity DaysCharity Days
  • Social ActivitiesSocial Activities
  • Dress DownDress Down
  • Plus many more...