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1st Tier IT Support Engineer

Job Location

Duration

Salary

The Role 

We are looking for an experienced IT Engineer to join our 1st Tier team. Ideally you will have experience working in a fast paced helpdesk environment.

You will have a passion for providing excellent customer service, a thirst for knowledge, keen to develop your skills and enjoy learning about new technologies.

Location: 

Culmhead, TA3 7DY with the potential need to travel to our Taunton offices.

Key Accountabilities:

  • First point of contact for all IT Support Queries both internally and externally
  • Day to day support for 250-300 desk-based (across 7 office locations) and remote users
  • Management and distribution of helpdesk tickets
  • Asset Management
  • 1st tier technical support
  • Change control processes
  • Software management
  • Documentation process / Knowledge base

Qualifications and Experience:

Essential:

  • Familiar with Microsoft Windows from XP to Windows 10
  • Microsoft Office 2013/2016
  • PC & Laptop Hardware knowledge
  • Excellent communication and organisational skills
  • VPN both mobile user and site to site
  • Anti-Virus solutions, implementation and analysis
  • Office 365 experience
  • IP based telephony systems

Desirable:

  • Microsoft qualifications (Windows OS / Server OS)
  • Microsoft Windows server exposure
  • Experience of using an ITSM platform – preferably ‘Hornbill’
  • Clear understanding of Active Directory
  • Understanding of DHCP/DNS/TCP IP

Working hours:

Monday to Friday, 37.5 hours a week. The core hours consist of 9am to 5:30pm.

The Perks:

  • Have your birthday day off!
  • Beach day – enjoy an extra day off in the summer.
  • Discounts – enjoy multiple discounts at local restaurants, cafes and gym memberships!
  • Dress down, every day.
  • 28 days holiday (inc. Bank Holidays).

 

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  • Company Benefits
  • BHSF Health CoverBHSF Health Cover
  • Bike-to-Work SchemeBike-to-Work Scheme
  • Childcare VouchersChildcare Vouchers
  • Holidays28 Days holiday incl. 8 Bank Holidays
  • Pension SchemesPension Schemes
  • Employee of the MonthEmployee of the Month
  • Birthday OffReceive your Birthday Day off
  • Charity DaysCharity Days
  • Social ActivitiesSocial Activities
  • Dress DownDress Down
  • Plus many more...