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1st Tier IT Support Engineer

Job Location



The Role 

We are looking for an experienced IT Engineer to join our 1st Tier team. Ideally you will have experience working in a fast paced helpdesk environment.

You will have a passion for providing excellent customer service, a thirst for knowledge, keen to develop your skills and enjoy learning about new technologies.


Culmhead, TA3 7DY with the potential need to travel to our Taunton offices.

Key Accountabilities:

  • First point of contact for all IT Support Queries both internally and externally
  • Day to day support for 250-300 desk-based (across 7 office locations) and remote users
  • Management and distribution of helpdesk tickets
  • Asset Management
  • 1st tier technical support
  • Change control processes
  • Software management
  • Documentation process / Knowledge base

Qualifications and Experience:


  • Familiar with Microsoft Windows from XP to Windows 10
  • Microsoft Office 2013/2016
  • PC & Laptop Hardware knowledge
  • Excellent communication and organisational skills
  • VPN both mobile user and site to site
  • Anti-Virus solutions, implementation and analysis
  • Office 365 experience
  • IP based telephony systems


  • Microsoft qualifications (Windows OS / Server OS)
  • Microsoft Windows server exposure
  • Experience of using an ITSM platform – preferably ‘Hornbill’
  • Clear understanding of Active Directory
  • Understanding of DHCP/DNS/TCP IP

Working hours:

Monday to Friday, 37.5 hours a week. The core hours consist of 9am to 5:30pm.

The Perks:

  • Have your birthday day off!
  • Beach day – enjoy an extra day off in the summer.
  • Discounts – enjoy multiple discounts at local restaurants, cafes and gym memberships!
  • Dress down, every day.
  • 28 days holiday (inc. Bank Holidays).


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  • Company Benefits
  • BHSF Health CoverBHSF Health Cover
  • Bike-to-Work SchemeBike-to-Work Scheme
  • Childcare VouchersChildcare Vouchers
  • Holidays28 Days holiday incl. 8 Bank Holidays
  • Pension SchemesPension Schemes
  • Employee of the MonthEmployee of the Month
  • Birthday OffReceive your Birthday Day off
  • Charity DaysCharity Days
  • Social ActivitiesSocial Activities
  • Dress DownDress Down
  • Plus many more...