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To manage a personal case load of insurance claims, providing a high level of customer service and ensuring all Service Level Agreements are met. Acting as the first point of contact, individuals will need to ensure all information given to Policyholders, Clients and Suppliers are accurate.
This role primarily exists to support the development of the subsidence product by proactive enhancement of field operations/processes and ensuring the quality of all subsidence suppliers is to the highest standard. You will have extensive experience dealing with subsidence claims and previous experience of building strong working relationships.
An important part of the role is to assist with any site visits required and to manage escalated claims in the field and provide office assistance where required. The Subsidence Specialist (field-based) is accountable for assisting in the progression of subsidence claims and as such, is a pivotal member of the Professional Services department.
This will be achieved by using your expertise and experience to guide the Subsidence team in the wide variety of tasks and processes involved in the claims process, and taking remedial action to mitigate risks that may arise. You will be the main technical point of referral for the Subsidence Team and our subsidence suppliers and will involve true innovative input to the future development of our subsidence service.