We are monitoring the developing coronavirus (COVID-19) situation closely

Please click here for more information

mobile menu close

Claims Administrator – Subsidence

Job Location



Role Description:

This is an administrative support role to the subsidence Claim Managers. The Subsidence Manager, will ‘own’ the claim and the Claims Administrator will receive tasks and guidance to assist the Subsidence Manager through every step of the claim.

There is a focus on leading the customers through the potentially long claim process which is highly technical and can be very distressing for the homeowner, therefore the Claims Administrator should have an understanding manner and create a rapport with the policyholders.

Location: Remote

Salary: DOE

Key Accountabilities:

  • To take ownership of the task set, but also part of a home-based UK team
  • To support the Subsidence Managers, in particular being able to draft letters and reports, process payments on differing client systems, update the policyholders and client
  • To have an understanding and awareness of the Subsidence Managers caseload to be able to assist in progressing claims to achieve mitigation, to repair and conclusion
  • To be able to maintain reserves.
  • To be aware of the completion of all tasks within service level agreement timescales as specifically set by the client or the company.
  • To be proactive
  • To assist the Subsidence Manager in the resolution of issues and encourage others to do the same.
  • To be an active part of the Team
  • To understand and ‘live’ the PCUK Core Values.
  • To ensure your cases meet all required SLAs and that claim progress efficiently.
  • To be able to handle all policy queries and ensure correct application of policy terms.
  • To be aware subsidence specific aspects such as correct ABI
  • To work with the Team leader to ensure that you comply with the process and best practice requirements.
  • To support the subsidence team with any complaints assisting that they are dealt with correctly and within SLAs and client requirements.
  • Responsible for producing a quality service to internal and external loss adjusters and insurer clients.
  • Provide support to our other less experienced administrators
  • Empathising and engaging with the customer to ensure that they are treated as an individual.
  • Maintaining confidentiality and high personal ethical standards throughout.
  • Providing a high level of quality and customer service commitment.
  • Complementing CCG’s goal to be market leaders.
  • Remaining customer and client focus at all times
  • Understanding and adapting claims handling to the client’s brand to ‘buy in’ to the brand affinity. Where required providing a seamless service where CCG becomes invisible to the customer and all they see is their Insurer’s brand.
  • Representing the CCG Brand and DNA at all times, whether visible or not.
  • Utilising the latest technology available to CCG to execute the role. Working with systems and processes effectively and understanding how these operate and their benefits to CCG and Customers.

Qualifications & Experience:

  • Computer literate
  • Educated to min 4 GCSEs
  • Previous claims handling an advantage but not necessary
  • As an individual, you will exhibit a professional manner

Apply for this Job

Fields marked * are required.

I have read Property Consortium UK Ltd T/a Claims Consortium Group’s Privacy Policy and I give my consent for you to process my data accordingly.

  • Company Benefits
  • BHSF Health CoverBHSF Health Cover
  • Bike-to-Work SchemeBike-to-Work Scheme
  • Childcare VouchersChildcare Vouchers
  • Holidays28 Days holiday incl. 8 Bank Holidays
  • Pension SchemesPension Schemes
  • Employee of the MonthEmployee of the Month
  • Birthday OffReceive your Birthday Day off
  • Charity DaysCharity Days
  • Social ActivitiesSocial Activities
  • Dress DownDress Down
  • Plus many more...