Claims Consortium Group is proud to announce the re-accreditation of the ServiceMark national standard. Accredited by The Institute of Customer Service, ServiceMark is a nationwide standard, independently recognising an organisation’s achievement in customer service and its commitment to upholding the highest quality to its customers.
Claims Consortium Group is reaccredited with the ServiceMark, based on positive customer satisfaction and feedback and an assessment resulting in high employee engagement within the organisation’s customer service strategy. The Institute of Customer Service is an independent professional membership body for customer service, working across all sectors to drive and recognise business performance through service excellence.
Presenting an effective customer service strategy, Claims Consortium Group continues to put its customer-centric passion at the core of its business, striving to constantly improve customer experiences by making the claims process more efficient for everyone involved. With values of transparency and honesty at the heart of the brand, the organisation is committed to raising standards across the entire industry.