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Claims Handler (Property Consortium Drainage)

Job Location



We are looking for experienced customer service individuals to join our Drainage and Underwater services team. You will carry out necessary business tasks to ensure that agreed client targets are met. To manage a caseload of claims from cradle to grave, delivering excellent customer service to our customers and clients, as well as ensuring agreed client and company philosophies are maintained at all times.

Location: Culmhead, TA3

Key Accountabilities:

  • To manage a caseload of claims in accordance with client and company philosophies.
  • Correct interpretation of client instructions to determine the correct method of proceeding.
  • Technical review of survey reports – this includes interpreting policy cover, assessing appropriate repair methods and scrutinising scope/costs.
  • Creation and delivery of technical client reports throughout the life cycle of the claims.
  • Setting and maintaining financial reserves.
  • Logging and maintaining complaints in accordance with client requirements.
  • Awareness and handling of claims with fraud indicators.
  • Maintaining contact with customer, clients and contractors throughout the claim.
  • Ensuring comprehensive notes are recorded on all files.
  • Promote the company’s core values at all times to ensure that fellow staff around them live and breathe it.
  • Striving to receive a compliment on every claim and ensuring they are logged accurately.
  • To ensure that they keep up to date with the relevant legislation.

Working Hours: Monday – Friday 9:00am – 5:30pm and flexible in line with business needs. The majority of your hours will be worked during core business hours.

Salary: DOE

Benefits:We offer an extensive benefit package including discounted gym membership, discounted cinema tickets, your birthday off and more!


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  • Company Benefits
  • BHSF Health CoverBHSF Health Cover
  • Bike-to-Work SchemeBike-to-Work Scheme
  • Childcare VouchersChildcare Vouchers
  • Holidays28 Days holiday incl. 8 Bank Holidays
  • Pension SchemesPension Schemes
  • Employee of the MonthEmployee of the Month
  • Birthday OffReceive your Birthday Day off
  • Charity DaysCharity Days
  • Social ActivitiesSocial Activities
  • Dress DownDress Down
  • Plus many more...