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Claims Handler – Third Party Impact

Do you have experience working with claims? Are you interested in developing your skills, furthering your career and joining a company that prides itself on company culture and values? Claims Consortium Group are looking for talented claims handlers (experience preferable but not necessary) to assist in managing and settling third party impact claims. Providing excellent customer service, we ensure that each claim is handled with care and managed effectively from start to finish.

Our Northampton Office is growing and looking for enthusiastic, organised professionals who want to build a career. What will you get in return? Check out our benefits alongside this advert!

The role of our specialist network is to ensure liability is correctly assessed and our clients can be sure their exposure is managed fairly. We are focused on service excellence, which is underpinned by our workflow technology solutions such as Synergy®.

Key Accountabilities:

  • Negotiate and settle portfolio of third party impact claims.
  • Understands the weekly/monthly targets of the team and how this affects overall financial performance of the company.
  • Deal with complaints in accordance with company complaints policy.
  • Actively seeks to develop oneself and takes responsibility for own training and development.
  • Has knowledge and a clear understanding of company policies and procedures.
  • Have a positive attitude to changes and business development.


  • Quality focused role – providing quality services to all insurer client and customers.
  • Team focused – working with colleagues throughout the business to produce quality outcomes and meet business objectives.
  • Reactive – Responds to varying workload as dictated by team leader.
  • Pro-active – Ensuring SLA’s & KPI’s are met.
  • Competent use of technology.

Qualifications and Experience:

  1. Candidates require GCSE’s or equivalent
  2. Good working knowledge of all operations systems and ACCESS
  3. Good negotiation skills

Core Competencies:

    • Claims management experience preferred (but not a necessity)
    • Excellent organisational skills
    • Good communication – both written and oral
    • Good IT skills
    • Ability to remain focused during extremely busy periods


Behaviour and Conduct:

As a firm, we believe all individuals should be customer service driven, with a real passion for working with people. By providing innovative solutions and being engaging, teams are motivated to achieve results and provide the excellent service Claims Consortium is recognised for. Individuals should be driven, approachable and also flexible to work the hour’s necessary and help other employees, in order to fulfil service needs.

Claims Consortium Integrity:

Claims Consortium works at all times lawfully and in accordance with pre-defined regulatory, compliance, company policy and processes and financial requirements e.g. Data Protection, Code of Conduct, Health and Safety, General Insurance Standards Council and Financial Conduct Authority Standards.

Role Dimensions:

The jobholder will be required to carry out any other function or task that may be expected from them or assigned to them from time to time, within their span of knowledge and ability.

  • You will become a member of our Motor Claims Team
  • Team size – 14



Dependent on experience

Hours of work:

9:00am – 5:30pm Monday to Friday (unless discussed with interviewer)