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Claims Handler

Job Location

Culmhead, TA3





To manage a personal case load of insurance claims, providing a high level of customer service and ensuring all Service Level Agreements are met. Acting as the first point of contact, individuals will need to ensure all information given to Policyholders, Clients and Suppliers are accurate.

Location of role: Culmhead Business Park, TA3 7DY

Key Accountabilities:

  • Providing excellent customer service.
  • Act as the first point of contact and ensure that every Policyholder is kept updated on a weekly basis.
  • Effectively handle complaints.
  • Maintain a professional manner whilst liaising with clients, suppliers, contractors and customers.
  • Pursuing suppliers to ensure their compliance to company service level agreements.
  • To manage claims and control cost responsibility in alignment with our insurers philosophy
  • Maintain a high level of confidentiality while dealing with data and customer information.
  • Making proactive decisions and handling claims in accordance with company service and standards.
  • Promote customer use of Track My Claim in line with the Company’s aim of 40% take up.

Qualifications and Experience:

  • Candidates require GCSE’s or the equivalent
  • Previous high level Customer Service experience
  • Previous Insurance industry experience (Household) is highly desirable but not essential
  • General building knowledge advantageous but not essential
  • CII Qualified to Cert CII level – desirable but not essential.

Core Competencies:

  • Good customer service skills
  • Ability to work to targets and deadlines
  • Good IT skills with the ability to use multiple systems (Microsoft, bespoke packages)
  • Complaint Handling skills
  • Ability to remain focused during high volume periods
  • Good communication skills (both written and oral)
  • Good organisation skills

Salary and benefits: Dependent on experience

Benefits: Have your birthday off on us! Employee of Month – Financial Bonus, 3 Additional days holiday available to purchase via salary sacrifice. Up to 3 paid Charity / Volunteering days per annum!

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  • Company Benefits
  • BHSF Health CoverBHSF Health Cover
  • Bike-to-Work SchemeBike-to-Work Scheme
  • Childcare VouchersChildcare Vouchers
  • Holidays28 Days holiday incl. 8 Bank Holidays
  • Pension SchemesPension Schemes
  • Employee of the MonthEmployee of the Month
  • Birthday OffReceive your Birthday Day off
  • Charity DaysCharity Days
  • Social ActivitiesSocial Activities
  • Dress DownDress Down
  • Plus many more...