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Customer Service Advisor – Night Shift

Job Location

Duration

Salary

Role Description:

This role involves you working night shifts, providing cover to our house builder clients dealing with warranty issues for homeowners and occupants. You will deal with a variety of emergencies, predominantly from new build property owners and also a small proportion of insurance customers. You will also liaise with customers, contractors and third parties, in order to assist in the progression of emergency situations from start to finish. Full training will be provided to the successful candidate.

Location: East Reach St, Taunton

Key Accountabilities:

  • Cover emergency telephone calls and online reports from homeowners, clients and their stakeholders.
  • Be aware of what emergencies could occur within a new build property; some of which could affect the daily routine of an individual in their own home.
  • Ensure claims received out of the normal working hours are keyed on the system to support our claims operations team.
  • To perform in accordance with our client’s requirements and processes.
  • Ensure that emergencies are completed within the required service level agreements.
  • To deliver a world class customer service experience.
  • Ensure that calls are answered and processed in a timely manner.
  • Knowledge of the internal systems and processes required to progress any calls received.
  • Prepare for personal development reviews and provide evidence of your successes.
  • Progress and take control of your own personal development and training plan.
  • Ask for support from your line manager where necessary in order to be able to complete objectives.
  • Ensure the principles of Treating Customers Fairly (TCF) are adhered to at all times.
  • From time to time you will be expected to carry out other duties and special projects in addition to key tasks which are within your skills and capability.

Qualifications & Experience:

  • It is beneficial for candidates to have GCSE’s including English and Maths or the equivalent
  • Previous high level Customer Service experience
  • General building knowledge and/or household insurance knowledge would be advantageous but not essential
  • ICS Qualified to Level 2 ICS – is desirable but not essential

Hours of Work:

8:00pm – 8:00am – 12-hour shift with a 1 hour unpaid lunch break

4 days on, 4 days off rotation

Holiday allowance – 19.6 shifts

Job Types: Full-time, Permanent

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  • Company Benefits
  • BHSF Health CoverBHSF Health Cover
  • Bike-to-Work SchemeBike-to-Work Scheme
  • Childcare VouchersChildcare Vouchers
  • Holidays28 Days holiday incl. 8 Bank Holidays
  • Pension SchemesPension Schemes
  • Employee of the MonthEmployee of the Month
  • Birthday OffReceive your Birthday Day off
  • Charity DaysCharity Days
  • Social ActivitiesSocial Activities
  • Dress DownDress Down
  • Plus many more...