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Customer Service Advisor – Weekends and Bank Holidays

Job Location



The Role:

We are looking for a customer service driven individual to join our Out of Hours team based in our Nightingale House office within Taunton town centre.

You will deal with a variety of property claims and emergencies, predominantly from new build properties. Excellent communication will be key as you will be liaising with customers and third parties regularly, ensuring a smooth service is given while assisting in the progression of their claims from start to finish.

Location: Taunton, TA1

Key Accountabilities:

· Cover emergency works for our clients and their stakeholders.

· Provide phone cover for our out of hour’s service.

· Be aware of what emergencies could occur within a new build property; some of which could affect the daily routine of an individual in their own home.

· Provide the ability for the operations department to contact people outside of the normal working day.

· Ensure claims received out of the normal working hours are on the system and called within SLA’s.

· To promote the business to our clients.

· Ensure that emergencies are completed within the stipulated service level agreements.

· Maintain a consistent low level of complaints within the department.

· Ensure that calls are answered within the stipulated service level agreements.

· Ensure that all claims received out of hours are keyed on and action within the stipulated service level agreements.

Core Competencies:

· Good customer service skills

· Ability to work to targets and deadlines

· Good IT skills with the ability to use multiple systems (Microsoft, bespoke packages)

· Complaint Handling skills

· Ability to remain focused during high volume periods

· Good communication skills (both written and oral)

· Good organisation skills

Working Hours: Saturday & Sunday 8am – 8pm (12 hour shift with 1 hour unpaid lunch break)

If your shift falls on a bank holiday weekend, Christmas Day, Boxing Day and New Year’s Day, you would work as normal as we are open 365 days a year.

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  • Company Benefits
  • BHSF Health CoverBHSF Health Cover
  • Bike-to-Work SchemeBike-to-Work Scheme
  • Childcare VouchersChildcare Vouchers
  • Holidays28 Days holiday incl. 8 Bank Holidays
  • Pension SchemesPension Schemes
  • Employee of the MonthEmployee of the Month
  • Birthday OffReceive your Birthday Day off
  • Charity DaysCharity Days
  • Social ActivitiesSocial Activities
  • Dress DownDress Down
  • Plus many more...