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Desk Adjuster

Job Location



Role Description:

Claims Consortium Adjusting is unique in our approach to loss adjusting. Our team comprises Desk and Field based adjusters working closely together and supported with Adjuster Technicians to provide a professional and high-quality service to our clients and customers. Dealing mainly with domestic and light commercial property claims, we have a diverse and interesting mix of clients demanding excellent service.

This is a highly important role in our team and this requires a solid and mature approach, involving working closely with other adjusters, Technicians and the Head of Adjusting.

Location: Remote

Salary: DOE

Key Accountabilities:

  • Conducting some site visits and assessments to establish the cause and quantum of Insurance claims.
  • Empathising and engaging with the customer to ensure that they are treated as an individual. Taking the time to consider the impact of the claim and the required claim stages on the customer. Maintaining confidentiality and high personal ethical standards throughout.
  • Appropriately obtaining high quality information by investigating in a timely manner, supported by site notes, photographs, witness statements, and other appropriate evidence.
  • Understanding the relevance of the information obtained to decide upon a step by step plan to conclude the claim.
  • Demonstrating the confidence and knowledge to make decisions regarding policy liability, quantum, and subrogation and risk management issues. Recognising when assistance is required from other colleagues when issues arise outside of the scope of the individual’s expertise.
  • Effectively maintaining the line of communication between the various parties, thus orchestrating a successful claims outcome and creating a ‘joined up’ process. Communication may be written or verbal.
  • Providing a high level of technical, quality and customer service commitment. Complementing CCG’s goal to be the ‘best’ in the market.
  • Remaining customer and client focussed throughout the life of a claim, taking all the necessary steps to achieve customer satisfaction within the parameters of policy cover.
  • Representing the CCG Brand and DNA at all times, whether visible or not.
  • Utilising the latest technology available to CCG to execute the role. Working with systems and processes effectively and understanding how these operate and their benefits to CCG and Customers.
  • Quickly responding to queries that arise within the position and carrying out ad hoc administrative tasks as they arise.

Qualifications & Experience:

  • Property claims insurance experience – essential.
  • Some construction industry experience/knowledge would be an advantage.
  • As an individual, you will have a proven track record of exhibiting a professional and personal approach when dealing with customers.
  • To be CILA Qualified or working towards.

Job Types: Full-time, Permanent

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  • Company Benefits
  • BHSF Health CoverBHSF Health Cover
  • Bike-to-Work SchemeBike-to-Work Scheme
  • Childcare VouchersChildcare Vouchers
  • Holidays28 Days holiday incl. 8 Bank Holidays
  • Pension SchemesPension Schemes
  • Employee of the MonthEmployee of the Month
  • Birthday OffReceive your Birthday Day off
  • Charity DaysCharity Days
  • Social ActivitiesSocial Activities
  • Dress DownDress Down
  • Plus many more...