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FNOL Motor Claims Handler

Job Location



Role Description:

To provide an excellent first notification of loss service to all clients with focus on getting it right first time. We are looking for someone that is enthusiastic, talented and looking to further their career within Claims Consortium Group.

Salary: DOE

Location: Remote work, with an expected 1 day a month working in the office in Northampton

Key Accountabilities:

  • Provide an excellent administration function for motor claims services and take responsibility for the overall FNOL claims process.
  • Understands the weekly/monthly demands of the team and how this affects overall financial performance of the company.
  • Ensures targets are met when required
  • Maintain a professional manner when liaising with clients, suppliers and other third parties if required
  • Actively seeks to develop oneself and takes responsibility for own training and development.
  • Has knowledge and a clear understanding of company policies and procedures.
  • Have a positive attitude to changes and business development.
  • Help to promote the companies positive visions and values


  • Quality focused role – providing quality services to all insurer clients and customers.
  • Team focused – working with colleagues throughout the business to produce quality outcomes and meet business objectives.
  • Reactive – Responds to varying workloads under the supervision of operations manager.
  • Pro-active – Ensuring SLA’s & KPI’s are met.
  • Competent use of technology.

Experience & Background Information:

  • FNOL/Administration experience ideally in an insurance claims environment.
  • Excellent organisation and communication skills.
  • IT Skills especially in using MS Office.
  • The jobholder will be required to carry out any other function or task that may be expected from them or assigned to them from time to time, within their span of knowledge and ability.
  • Ability to multi-task where necessary and work effectively under pressure

Job Types: Full-time, Permanent

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  • Company Benefits
  • BHSF Health CoverBHSF Health Cover
  • Bike-to-Work SchemeBike-to-Work Scheme
  • Childcare VouchersChildcare Vouchers
  • Holidays28 Days holiday incl. 8 Bank Holidays
  • Pension SchemesPension Schemes
  • Employee of the MonthEmployee of the Month
  • Birthday OffReceive your Birthday Day off
  • Charity DaysCharity Days
  • Social ActivitiesSocial Activities
  • Dress DownDress Down
  • Plus many more...