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IT Service Desk Technician

Job Location

Duration

Salary

Role Description:

You will be joining a dedicated team of IT support staff based at (but not limited to) the Culmhead Office, from a range of backgrounds with one thing in common – a passion for delivering high quality, reliable and maintainable systems. The primary mission is to ensure that all staff in this rapidly growing company are provided with the best IT services we can provide.

Salary: DOE

Location: Hybrid between working in the office and home. Office work will be on a rota basis and 2 days a week, with 3 days a week working from home

Key Accountabilities:

  • First point of contact for all IT Support Queries both internally and externally
  • Day to day support for 250-300 desk-based (across 7 office locations) and remote users
  • Management and distribution of helpdesk tickets
  • Asset Management
  • 1st tier technical support
  • Change control processes
  • Software management
  • Documentation process / Knowledgebase

Qualifications & Experience:

Need to have:

  • Familiar with Microsoft Windows from XP to Windows 10
  • Microsoft Office 2013/2016
  • PC & Laptop Hardware knowledge
  • Excellent communication and organisational skills
  • VPN both mobile user and site to site
  • Anti-Virus solutions, implementation and analysis
  • Office 365 experience
  • IP based telephony systems

Would be an advantage to have:

  • Microsoft qualifications (Windows OS / Server OS)
  • Microsoft Windows server exposure
  • Experience of using an ITSM platform – preferably ‘Hornbill’
  • Clear understanding of Active Directory
  • Understanding of DHCP/DNS/TCP IP

Hours – Monday – Friday, you will also be part of an IT on-call rota.

Job Types: Full-time, Permanent

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  • Company Benefits
  • BHSF Health CoverBHSF Health Cover
  • Bike-to-Work SchemeBike-to-Work Scheme
  • Childcare VouchersChildcare Vouchers
  • Holidays28 Days holiday incl. 8 Bank Holidays
  • Pension SchemesPension Schemes
  • Employee of the MonthEmployee of the Month
  • Birthday OffReceive your Birthday Day off
  • Charity DaysCharity Days
  • Social ActivitiesSocial Activities
  • Dress DownDress Down
  • Plus many more...