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Loss Adjusting Leader – CCA

Job Location



Job Description:

The role offers a rare opportunity for an experienced loss adjuster to assist the growth and development of a young but established loss adjusting team. The role involves visiting policyholder’s houses for domestic, light commercial and complex claims and assisting with the management and development of the team.

Location: South East

Salary: DOE

Key Accountabilities:

  • Managing a caseload of losses from post triage to closure (evidencing cost control and excellent customer service)
  • Managing claims to encourage excellent customer outcomes and reducing customer detriment.
  • Negotiating large settlements with policyholders on complex claims.
  • Using technology such as scoping tools/ video technology.
  • Report writing – Comfortable writing and reviewing detailed reports including repudiations and handling complaints.
  • Identifying recovery/ contribution/ fraud and underwriting concerns and feeding this into the necessary areas.
  • Assisting in managing and developing a small, experienced team of home based loss adjusters.
  • Deputising for the Head of Adjusting where necessary.
  • Department training including individual case studies/ accompanied visits for claims staff/ management.
  • Completing 121’s/ accompanied visits with the team.
  • Reviewing MI performance with a good standard of IT skills including Excel.
  • Prioritising work – working with the CCA auditor to ensure audits/necessary checks are completed monthly.
  • Complaint escalation– comfortable dealing with complaints and revisiting where required and understanding and adhering to the FOS guidelines and procedures.
  • Innovation – reviewing processes to implement efficiencies/ necessary changes.
  • Surge solution – being able to attend flood/ necessary flood areas when possible to assist policyholders.
  • Flexibility with travel – complex claims will at times require travel if outside of the immediate area.
  • Building relationships with other areas to promote the CCA team.
  • Comfortable challenging suppliers where necessary and experienced dealing with complaints/ escalations.
  • Authorising team members payments/ amending/ reviewing reserves where exceeding team members limits.

Key Skills & Qualifications:

  • Preferably qualified or working towards a minimum of DIP CII/DIP CILA looking to progress towards ACILA (other experience would be considered but this is desirable)
  • Team leader or other management experience would be helpful but the desire to lead is essential.
  • Sound people management skills.
  • Strong IT skills including Microsoft products – Excel/ Word/ Scoping tools/ Video technology.
  • Adaptable to change in a constant evolving department.
  • Managing time effectively including booking appointments (no diary manager) and handling spikes of work during surge (prioritising work)
  • Confident in making decisions and evidencing rational.
  • Negotiation – strong negotiation skills in line with policy liability.
  • Face to face interaction – Being approachable and comfortable delivering news to policyholders both face to face and over the phone including repudiations.
  • Comfortable working alone but also a good team player.
  • Comfortable handling high value losses.
  • Works well under pressure.
  • Attention to detail.
  • A positive attitude.

Job Types: Full-time, Permanent

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  • Company Benefits
  • BHSF Health CoverBHSF Health Cover
  • Bike-to-Work SchemeBike-to-Work Scheme
  • Childcare VouchersChildcare Vouchers
  • Holidays28 Days holiday incl. 8 Bank Holidays
  • Pension SchemesPension Schemes
  • Employee of the MonthEmployee of the Month
  • Birthday OffReceive your Birthday Day off
  • Charity DaysCharity Days
  • Social ActivitiesSocial Activities
  • Dress DownDress Down
  • Plus many more...