Insurance industry publication Modern Claims has once again shortlisted Claims Consortium Group in its annual awards ceremony.
This year the Group has been shortlisted for two categories: Technology Initiative of the Year and Service Provider of the Year. Key highlights of the Group’s entries focused on the successful launch of the new social media-style platform Synergy®. The online platform brings all parties together in a claim, and has significantly reduced claims duration, slashed administration costs and is improving the overall customer experience.
Jamie Wilkin, Strategy and Projects Director at the Group, said: “These awards are a fantastic opportunity for the industry to recognise and celebrate the hard work and innovation that contribute to delivering an outstanding customer experience that is transforming the industry. Importantly, our nominations also highlight those unsung heroes that are not customer facing but who work tirelessly in the areas of administration and IT to achieve high levels of customer satisfaction.”
“The Group places customer service and experience at the heart of its operations and remains committed to providing an exceptional service for the insurer and their customer.”
The award winners will be announced in April later this year.