The creation of two new senior management roles at Claims Consortium Group highlights the continued focus of the Group on the use of predictive analytics and new strategies for service excellence in the large loss market.
Nick Turner – Managing Director of Claims Consortium Adjusting
Nick Turner is appointed to the new position of Managing Director of Claims Consortium Adjusting and remains on the Board of Directors in this new capacity. Since the acquisition and integration of Stream Claims Services in September 2019, Claims Consortium’s Adjusting arm has gone from strength to strength, doubling in size over the past 6 months. In addition to a U.K network of expert loss adjusters in the field, Nick will oversee desk adjusters and subsidence experts and growing teams in Cardiff and Taunton.
Nick’s appointment is instrumental in ensuring Claims Consortium Adjusting’s continued growth and success and driving new strategies for complex and large loss claims management. Nick brings over 30 years’ experience to the role with specialisms in loss adjusting, surveying and technical operations management. His recent remodelling of subsidence claims management has delivered significant cost savings for clients and vastly improved service for customers – challenging the traditional approach to subsidence managing claims and meeting the demands of the modern customer.
Paul Eggar – Director of Data and Insight
Paul is appointed to the new position of Director of Data and Insight. During his time with the Group, most recently as Head of Data and Insight, he has been instrumental in the success of multiple award-winning initiatives. Using analytic intelligence in partnership with strategic technological development has, and will continue to be, one of the cornerstones of our success.
The intelligent collection of data through our sophisticated claims management technology Synergy provides unparalleled information and insight on all aspects of any claim. Using this we can reject the ‘one size fits all’ approach to claims handling and offer bespoke solutions for every claim. This maximises efficiency, drives out handling cost and enhances the customer journey. This reduces overall indemnity spend in addition to giving underwriters a clear view of factors that drive expense.