• Ethos of ‘claims ownership’ throughout the claim
• Dedicated drainage and water service technical team
• 24-7 service and emergency or out of hours response
• Real time, online claim updates with TrackMyClaim®
Claims ownership is at the heart of our service ethos and claims handling philosophy. We get to know our customers so that we can provide a personal service through the claims journey.
Property Consortium Drainage operates a dedicated drainage and water service technical claims team that handles and validates all claims.
Customers can contact us 24 hours a day, 365 days a year and we are able to respond to emergency and out-of-hours incidents.
Customers can use our unique online tool, TrackMyClaim®, to track the progress of claims and repairs in real time. TrackMyClaim® also features in our Synergy® workflow technology which enables collaboration by all parties involved in the claim to increase transparency and eliminate unnecessary delays.