Claims management service

Claims ownership is at the heart of our service ethos and claims handling philosophy. We provide a personal service. We take the time to build and retain the relationship with the customer through the claims journey – talking to them about their claim and understanding what’s important them.

Claims handling with a difference

We are not a typical call centre: every claims handler undergoes a rigorous training programme which includes a 12-module building course, before they handle live claims.

We manage claims 24 hours a day, 365 days a year – our customer centre is open to handle claims and our reactive UK-wide supplier network can respond to emergency and out-of-hours repairs.

Unique online tracking tool

Customers can use our unique online tool, TrackMyClaim®, to communicate with parties involved in a claim and track the progress of claims and repairs in real time. This increases transparency and reduces unnecessary time for all parties involved in a claim.