• Ethos of ‘claims ownership’ throughout the claim
• Highly trained 24-7 claims handling staff
• Reactive UK-wide supplier network
• Unique online claims tracking with TrackMyClaim®
Claims ownership is at the heart of our service ethos and claims handling philosophy. We provide a personal service. We take the time to build and retain the relationship with the customer through the claims journey – talking to them about their claim and understanding what’s important them.
We are not a typical call centre: every claims handler undergoes a rigorous training programme which includes a 12-module building course, before they handle live claims.
We manage claims 24 hours a day, 365 days a year – our customer centre is open to handle claims and our reactive UK-wide supplier network can respond to emergency and out-of-hours repairs.
Customers can use our unique online tool, TrackMyClaim®, to communicate with parties involved in a claim and track the progress of claims and repairs in real time. This increases transparency and reduces unnecessary time for all parties involved in a claim.