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Senior Claims Handler

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We are looking for an experienced Claims Handler to join our team of professionals. Do you have experience in household insurance claims and have a passion for customer service? We need you!

Click below to find out more.

“I can honestly say that I love working here and I believe I will be working here for many years to come, along with the best colleagues/friends I have ever worked with, in the best company I have ever worked for” – Charlie, Claims Handler

What will the role involve?

  • Managing a workload of insurance claims from start to finish
  • Working with a high level of autonomy
  • Managing a case load across multiple clients
  • Dealing with both manual and automated claims
  • You will be assigned complex claims to successfully manage through to completion

Skills and Experience –


  • Previous customer service experience and experience with preventing and resolving complaints
  • Previous Insurance industry experience (Household)
  • Ability to identify and know how to manage claims leakage
  • Good understanding of Fraud and Recoveries processes
  • Complaint handling skills including ability to log, resolve and handle up to CEO level complaints


  • Experience in process improvement

The Perks:

  • Have your birthday day off
  • An extra day off in the summer!
  • Free parking, depending on location
  • Social and charity events
  • And lots more!


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  • Company Benefits
  • BHSF Health CoverBHSF Health Cover
  • Bike-to-Work SchemeBike-to-Work Scheme
  • Childcare VouchersChildcare Vouchers
  • Holidays28 Days holiday incl. 8 Bank Holidays
  • Pension SchemesPension Schemes
  • Employee of the MonthEmployee of the Month
  • Birthday OffReceive your Birthday Day off
  • Charity DaysCharity Days
  • Social ActivitiesSocial Activities
  • Dress DownDress Down
  • Plus many more...