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Subsidence Claims Administrator

Job Location

Duration

Salary

This is a role is an administrative support role to the subsidence Claim Managers but working towards this role if desired. The Subsidence Claims Manager will ‘own’ the claim and the Claims Administrator will receive tasks and guidance to assist the Subsidence Manager through every step of the claim. There is a focus on leading the customers through the potentially long claim process which is highly technical and can be very distressing for the homeowner, therefore the Claims Administrator should have an understanding manner and create a rapport with the policyholders.

Key Accountabilities:

  • To take ownership of the task set, but also part of a home-based UK team
  • To support the Subsidence Claims Manager, in particular being able to draft letters and reports, process payments on differing client systems, update the policyholders and client
  • To have an understanding and awareness of the Subsidence Claims Manager caseload to be able to assist in progressing claims to achieve mitigation.
  • To have an understanding and awareness of the Subsidence Claims Manager caseload to be able assist in progressing the claim to repair.
  • To have an understanding and awareness of the Subsidence Claims Manager caseload to be able to assist in progressing repairs to conclusion.
  • To be able to maintain reserves.
  • To be aware of the completion of all tasks within service level agreement timescales as specifically set by the client or the company.
  • To be proactive
  • To assist the Subsidence Claims Manager in the resolution of issues and encourage others to do the same.
  • To be an active part of the Team
  • To understand and ‘live’ the PCUK Core Values.
  • To ensure your cases meet all required SLAs and that claim progress efficiently.
  • To be able to handle all policy queries and ensure correct application of policy terms.
  • To be aware subsidence specific aspects such as correct ABI
  • To work with the Team leader to ensure that you comply with the process and best practice requirements.
  • To support the subsidence team with any complaints to ensure they are dealt with correctly and within SLAs and client requirements.
  • Responsible for producing a quality service to internal and external loss adjusters and insurer clients.
  • Provide support to our other less experienced administrators
  • Empathising and engaging with the customer to ensure that they are treated as an individual.
  • Maintaining confidentiality and with high personal ethical standards throughout.
  • Providing a high level of quality and customer service and commitment.
  • Complementing CCG’s goal to be market leaders.
  • Remaining customer and client focused at all times
  • Understanding and adapting claims handling to the client’s brand to ‘buy in’ to the brand affinity. Where required providing a seamless service where CCG becomes invisible to the customer and all they see is their Insurer’s brand.
  • Representing the CCG Brand and DNA at all times, whether visible or not.
  • Utilising the latest technology available to CCG to execute the role. Working with systems and processes effectively and understanding how these operate and their benefits to CCG and Customers.

Qualifications and Experience:

  1. Computer literate
  2. Educated to min 4 GCSEs
  3. Previous claims handling an advantage but not necessary
  4. As an individual, you will exhibit a professional manner

Core Competencies:

  • Ability to see things through to the end whilst communicating with multiple parties.
  • Must be inquisitive and a problem solver.
  • Great organisational ability with a responsible, honest and positive approach
  • High levels of literacy and numeracy
  • Excellent customer service and communication skills including a great telephone manner
  • Ability to work under pressure
  • Good IT skills with the ability to use multiple systems (Microsoft, bespoke packages)

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  • Company Benefits
  • BHSF Health CoverBHSF Health Cover
  • Bike-to-Work SchemeBike-to-Work Scheme
  • Childcare VouchersChildcare Vouchers
  • Holidays28 Days holiday incl. 8 Bank Holidays
  • Pension SchemesPension Schemes
  • Employee of the MonthEmployee of the Month
  • Birthday OffReceive your Birthday Day off
  • Charity DaysCharity Days
  • Social ActivitiesSocial Activities
  • Dress DownDress Down
  • Plus many more...