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Subsidence Repair Manager

Job Location

Duration

Salary

Role: Responsible for providing proactive direction & technical control and decision making on a portfolio of subsidence repairs.

Location: South East England

Salary: DOE

Key Accountabilities:

  • Reduction in the average elapsed time from contractor assignment to completion of works.
  • Production of the specification of repairs and seeing the repair to completion.
  • To ensure a clear thought process and justification is clearly provided for all repair aspects in a file note.
  • To ensure client philosophies and policy wordings are adhered to.
  • To return call-backs within 1 working day
  • To support the ongoing development of the Repair Claim Managers including the provision of workshops
  • To actively encourage verbal communications at all times and provide feedback (good and bad verbally to claim managers) – Reporting repeat areas of concern to the Operations Manager
  • To actively build relations verbally with our existing suppliers and clients – reporting repeat areas of concern to the Product Leader.
  • Making accurate and timely decisions within set SLAs and to achieve the optimum balance of cost, time and customer satisfaction, including handling variation requests and contractor queries.
  • To be able to draw up a clear and accurate repair specification and deal with VO’s in line with policy coverage.

Qualifications and Experience:

  • Candidates require recognised construction engineering qualification / accreditation.
  • Chartered accreditation is advantageous.
  • Previous high-level Customer Service experience
  • Deep knowledge and extensive experience of the principals involved in the construction, repair and maintenance of domestic buildings is essential, within the subsidence area.
  • CII Qualified to Cert CII level – desirable but not essential.

Job Types: Full-time, Permanent

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  • Company Benefits
  • BHSF Health CoverBHSF Health Cover
  • Bike-to-Work SchemeBike-to-Work Scheme
  • Childcare VouchersChildcare Vouchers
  • Holidays28 Days holiday incl. 8 Bank Holidays
  • Pension SchemesPension Schemes
  • Employee of the MonthEmployee of the Month
  • Birthday OffReceive your Birthday Day off
  • Charity DaysCharity Days
  • Social ActivitiesSocial Activities
  • Dress DownDress Down
  • Plus many more...