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Surveying Claims Coordinator

Job Location

Duration

Salary

Role Description:

This role has the overall responsibility for the successful management of all types of high value property insurance claims from initial notification to final settlement.

You will be able to apply a high level of technical expertise to different situations, managing various parties involved throughout the claim lifecycle along with strong organisational skills.

You will apply these principles to a property insurance claim and have the confidence to make informed decisions. Insurance claim knowledge is essential but we will provide extensive training to develop you as required.

Location: Role can be based in either Cardiff or Taunton

Salary: DOE

Key Accountabilities:

  • Speaking and communicating with customers in order to understand their claim, plan and coordinate.
  • Liaise with relevant surveyor and suppliers (where applicable) to ensure we have accurate details and progress the claim in a timely manner.
  • Making informed decisions – e.g. who to send out to visit the customer to assist with their claim.
  • Understanding exactly what we need from the visiting surveyor (and/or supplier) to ensure that we receive the right information to progress the claim. Whilst also being able to book in a visit.
  • Reading and understanding the different reports compiled by the surveyors and issue to relevant parties within agreed timescales.
  • Setting and maintaining financial reserves.
  • Logging and managing complaints in accordance with client requirements should they arise on a claim.
  • Striving to receive a compliment on every claim and ensuring they are logged accurately whilst aiming to obtain positive online reviews.
  • Awareness of fraud indicators and updating the relevant parties as appropriate.
  • Investigating recoveries and potential fraud to submit to the client.
  • Regularly contacting the customer and all parties to monitor and report progress ensuring regular updates are provided.
  • Maintaining a close working relationship with the surveying team, to ensure that tasks and relevant actions are completed.
  • Maintain rapport with internal departments and continue to work with relevant areas within claims Consortium Adjusting.
  • Ensuring comprehensive and accurate notes are recorded on all files. Including regular updated Present Position Notes.
  • Actioning invoices and billing clients or relevant parties within a timely manner.
  • Managing a varied workload. From time to time you may be required to assist on areas outside the remit of this job description on an adhoc basis.
  • Promote customer use of TrackMyClaim in line with the Company’s aim of 40% take up.
  • Ensuring targets and service level agreements are achieved.

Qualifications & Experience:

1) Property claims insurance experience – essential.

2) Some construction industry experience/knowledge would be an advantage.

3) Core GCSE’s or equivalent.

4) Good interpersonal and organisation skills essential.

5) CII qualified to Cert CII level – Working towards / Desirable.

6) CILA qualified to Cert CILA level – desirable but not essential.

7) It is an expectation of your role to complete the relevant CII qualification.

8) As an individual, you will have a proven track record of exhibiting a professional and personal approach when dealing with customers, colleagues and clients.

Job Types: Full-time, Permanent

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  • Company Benefits
  • BHSF Health CoverBHSF Health Cover
  • Bike-to-Work SchemeBike-to-Work Scheme
  • Childcare VouchersChildcare Vouchers
  • Holidays28 Days holiday incl. 8 Bank Holidays
  • Pension SchemesPension Schemes
  • Employee of the MonthEmployee of the Month
  • Birthday OffReceive your Birthday Day off
  • Charity DaysCharity Days
  • Social ActivitiesSocial Activities
  • Dress DownDress Down
  • Plus many more...