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Surveying Claims Coordinator

Job Location



Fantastic opportunity for someone experienced in the world of Insurance to join our Adjusting division. Based within the Surveying Support team this role will have overall responsibility for the successful management of all types of high value property claims.

Location: Taunton, TA3 / will consider other locations for the right candidate

Salary: DOE

Key Accountabilities:

  • Speaking and communicating with customers in order to understand their claim, plan and coordinate.
  • Carrying out in-depth and meaningful triage calls to customer on the outset of the claim, to direct the correct resource.
  • Liaise with relevant surveyor and suppliers (where applicable) to ensure we have accurate details and progress the claim in a timely manner.
  • Making informed decisions – e.g. who to send out to visit the customer to assist with their claim.
  • Understanding exactly what we need from the visiting surveyor (and/or supplier) to ensure that we receive the right information to progress the claim. Whilst also being able to book in a visit.
  • Reading and understanding the different reports compiled by the surveyors and issue to relevant parties within agreed timescales.
  • Setting and maintaining financial reserves.
  • Logging and managing complaints in accordance with client requirements should they arise on a claim.
  • Striving to receive a compliment on every claim and ensuring they are logged accurately whilst aiming to obtain positive online reviews.
  • Awareness of fraud indicators and updating the relevant parties as appropriate.
  • Investigating recoveries and potential fraud to submit to the client.


  • Property claims insurance experience – essential.
  • Some construction industry experience/knowledge would be an advantage.
  • Good interpersonal and organisation skills essential.
  • CII qualified to Cert CII level – Working towards / Desirable.
  • CILA qualified to Cert CILA level – desirable.

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  • Company Benefits
  • BHSF Health CoverBHSF Health Cover
  • Bike-to-Work SchemeBike-to-Work Scheme
  • Childcare VouchersChildcare Vouchers
  • Holidays28 Days holiday incl. 8 Bank Holidays
  • Pension SchemesPension Schemes
  • Employee of the MonthEmployee of the Month
  • Birthday OffReceive your Birthday Day off
  • Charity DaysCharity Days
  • Social ActivitiesSocial Activities
  • Dress DownDress Down
  • Plus many more...