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Surveyor Manager

Job Location



Role Description:

You will be joining a team of dedicated surveyors, ensuring that there is national surveyor coverage for validation claims.

Location: Remote

Salary: DOE

Key Accountabilities:

  • To manage the selection, recruitment and training of new surveyors to enhance the network or replace individual surveyors
  • To coach surveyors to a standard of excellence throughout the network, ensuring quality and consistency in reporting.
  • Working with H&S to set the benchmark for safe working and compliant with current practice.
  • To work with Business Standards to ensure that site checks and audits are completed in accordance with the programme.
  • To ensure all targets are achieved.
  • To maintain and develop relationships with internal and external staff.
  • Provide excellent customer service to all parties.
  • Ensure excellent communication with all surveyors by phone, email, and visits.
  • Communicate to the network through email and specific bulletins and on behalf of other departments, and keeping surveyors updated with all changes.
  • Regularly update & distribute the Client Matrix with all policy amendments and new clients.
  • Maintain a professional manner while liaising with clients, suppliers, and customers.
  • Assisting with complaint resolution and acting where appropriate.
  • Maintain a high level of confidentiality while dealing with data.
  • To ensure that surveyors keep up to date with the relevant legislation and building methods.
  • Achieve compliance with designated Key Performance Indicators and targets.

Decision Making:

  • Complete targeted site audits
  • Ensure surveyor SLAs are within target
  • Ensure complaints are below target
  • Maintain a high level of company skill and knowledge around the construction of buildings and the affects (and causes) of damage.
  • Ensure surveyor performance exceeds client requirements
  • Ensure that all information give to Policyholders, Clients and Suppliers is accurate.
  • Promote proactive settlement on site.
  • Ensure all aspects of the claim are being dealt with following the correct procedures and guidelines.
  • Recommend ways to reduce costs and input ideas to the development process in a timely and clear way.

Knowledge, Qualifications & Experience:

  • Detailed understanding of how claims validation decisions are made with regards to policy terms and how this is applied to the property claims
  • Knowledge of how our clients react to situations.
  • Knowledge of fraud principals and methods of prevention.
  • Good understanding of building construction.
  • Relevant professional qualification desirable
  • Experience of the insurance claims market
  • Excellent communication both verbal and written
  • Extensive experience of building construction and repair
  • Considerable experience of validation and fulfilment process
  • Extensive prior experience of buildings through working on site and/or relevant building qualification

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  • Company Benefits
  • BHSF Health CoverBHSF Health Cover
  • Bike-to-Work SchemeBike-to-Work Scheme
  • Childcare VouchersChildcare Vouchers
  • Holidays28 Days holiday incl. 8 Bank Holidays
  • Pension SchemesPension Schemes
  • Employee of the MonthEmployee of the Month
  • Birthday OffReceive your Birthday Day off
  • Charity DaysCharity Days
  • Social ActivitiesSocial Activities
  • Dress DownDress Down
  • Plus many more...