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Technical Claims Handler

Job Location



Our expanding Drainage and Water Services division are looking for an experienced Technical Claims Handler to join their team. With a background in Underground Services the ideal candidate will bring a wealth of knowledge to this busy and dynamic position.

Location: Culmhead, Taunton TA3

Salary: DOE

Working Conditions: Monday – Friday 9:00am – 5:30pm and flexible in line with business needs. The majority of your hours will be worked during core business hours.

Key Accountabilities:

· Act as an internal point of escalation within the team.

· Provide feedback to all staff to ensure their constant compliance with company methodology and client philosophy.

· Be responsible for the handling of a case load of complex technical claims.

· Take the lead role in dispute situations.

· Directing of workflow and determining the correct course of action to drive claims forward.

· To manage a caseload of claims in accordance with client and company philosophies.

· Correct interpretation of FNOL instructions to determine the correct method of proceeding and which of the specialist PCD network to deploy.

· Technical review of Survey Reports – this includes interpreting policy cover, assessing appropriate repair methods and validation of scope/costs.

· Creation and delivery of technical client reports throughout the lifecycle of the claims.

· Setting and maintaining financial reserves.

· Logging and maintaining complaints in accordance with client requirements.

· Act as an escalation point for challenging complaint cases.

· Awareness and handling of claims with fraud indicators.

· Maintaining contact with customer, clients and contractors throughout the claim.

Skills & Experience

· Experience in an environment requiring excellent communication, both verbal and written.

· Experience within the insurance market (household claims).

Claims Consortium Group is a claims management company disrupting the industry with innovative technology and service excellence. Looking after our people is one of our core values and this is embedded in our company culture.

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  • Company Benefits
  • BHSF Health CoverBHSF Health Cover
  • Bike-to-Work SchemeBike-to-Work Scheme
  • Childcare VouchersChildcare Vouchers
  • Holidays28 Days holiday incl. 8 Bank Holidays
  • Pension SchemesPension Schemes
  • Employee of the MonthEmployee of the Month
  • Birthday OffReceive your Birthday Day off
  • Charity DaysCharity Days
  • Social ActivitiesSocial Activities
  • Dress DownDress Down
  • Plus many more...