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TPA Claims Handler

Job Location



Claims Consortium Group is a claims management company disrupting the industry with innovative technology and service excellent. Looking after our people is one of our core values and this is embedded in our company culture.

“I can honestly say that I love working here and I believe I will be working here for many years to come, along with the best colleagues/friends I have ever worked with, in the best company I have ever worked for” – Charlie, Claims Handler

The Role:

As the first point of contact for policyholders you will be proactively managing and settling a portfolio of insurance claims across home buyer, gadget, household and property lines. While ensuring a high level of customer service is delivered at all times.

Location: Newcastle under Lyme, Stafford shire

Salary: DOE


  • Ability to take initiative when handling claims
  • Maintain a high level of confidentiality
  • Ability to build relationships with own supply chain and third parties
  • Ability to work to targets and deadlines and remain focused during high volume periods
  • Good IT skills with the ability to use multiple systems (Microsoft, bespoke packages)
  • Good communication skills (both written and oral)
  • Previous experience in a Customer Service role


  • Previous Insurance industry experience (Household) is highly desirable but not essential
  • CII Qualified to Cert CII level – desirable but not essential.
  • General building knowledge advantageous but not essential

The Perks:

  • 28 days holiday (Inc. Bank Holidays)
  • Have your birthday off!
  • Employee of the Month
  • Beach Day – Have an extra day off to enjoy the summer.
  • Evolve – Development opportunities within our training model
  • Free Parking – depending on location


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  • Company Benefits
  • BHSF Health CoverBHSF Health Cover
  • Bike-to-Work SchemeBike-to-Work Scheme
  • Childcare VouchersChildcare Vouchers
  • Holidays28 Days holiday incl. 8 Bank Holidays
  • Pension SchemesPension Schemes
  • Employee of the MonthEmployee of the Month
  • Birthday OffReceive your Birthday Day off
  • Charity DaysCharity Days
  • Social ActivitiesSocial Activities
  • Dress DownDress Down
  • Plus many more...