Due to adverse weather conditions, our core call centre based in Taunton was at the epicentre of storm Emma. Most transport links in and out of the area have been severely impacted. As a result of this, you may experience a delay in your call being answered.
Claims Consortium Group launched a social approach to claims handling called TrackMyClaim® in 2011. The software is also a stand-alone solution for organisations that want the benefits of a customer claims portal.
However TrackMyClaim® – which has seen some major enhancements in its capabilities – also features as the customer-facing part of Synergy®.
TrackMyClaim® places the customer at the heart of a claim. It allows customers to track and manage their claim in real time, 24 hours a day. They do this through an online portal accessible via desktop, tablet or smartphone – including a messaging app.
The platform reduces the effort a customer has to make when making a claim, and keeps them informed at all times. They can see schedules of all service providers working on their claim. An address book provides them with details of their entire ‘claims team’ to make contacting them really easy. And they never have to wonder what happens next – they’re kept informed at every stage through dynamic videos. You can read more about the benefits here.
When used in conjunction with Synergy® it provides ALL parties with a full view of activity on that claim. This is the ultimate way to reduce the claims lifecycle and improve customer satisfaction.