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24/7 Services

We have over 20 years’ experience in the provision of Out of Hours Emergency Assistance both in the new home construction industry and the wider insurance claim related market.

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We’ve got you covered

On occasions, emergency situations will occur outside of normal business hours, affecting the customer experience of buying a new home. As an emergency out-of-hours partner, the actions taken to resolve issues have a direct impact on customer satisfaction.

Expert customer service & peace of mind

  • 24 hours a day
  • 7 days a week
  • 52 weeks a year
  • Including bank holidays

I have used Claims Consortium Group in the past and have recently gone back to them after joining a new region. They are a fantastic company to work with and are extremely reliable which is important for our customers when they have an out of hours emergency. Customer service is our main focus as a business and Claims Consortium assist with that service and I cannot recommend them enough.

Lucy Rickard-Thompson
Head of Customer Service at Countryside Partnerships West

Our sophisticated triage process

Identifies and resolves issues quickly and in the most appropriate way resulting in high customer satisfaction and market leading cost control.

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Our unique blend of experience and bespoke technology ensures our service is unlike any other

  • A fully customised, manageable, database of all developments, phases, properties, contractors, trades, escalation points and progress.

  • Access to real-time insights and trend analysis on any and all information you need including a clear audit of activity.

  • Easy access capture tool for customers to report their emergency or warranty issue at any time, day or night.

All this enables you to have rapid access to information and to follow up any issues with the customer at the earliest possible opportunity.

A seamless extension of your team

Our service is ready to go, and we have standard processes in place. However, everything can be tailored or customised to suit your individual requirements.

To find out more about our service, fill out our enquiry form today.

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