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On occasions, emergency situations will occur outside of normal business hours, affecting the customer experience of buying a new home. As an emergency out-of-hours partner, the actions taken to resolve issues have a direct impact on customer satisfaction.
Expert customer service & peace of mind
- 24 hours a day
- 7 days a week
- 52 weeks a year
- Including bank holidays
Our sophisticated triage process
Identifies and resolves issues quickly and in the most appropriate way resulting in high customer satisfaction and market leading cost control.Get in touch
Our unique blend of experience and bespoke technology ensures our service is unlike any other
A fully customised, manageable, database of all developments, phases, properties, contractors, trades, escalation points and progress.
Access to real-time insights and trend analysis on any and all information you need including a clear audit of activity.
Easy access capture tool for customers to report their emergency or warranty issue at any time, day or night.
All this enables you to have rapid access to information and to follow up any issues with the customer at the earliest possible opportunity.
Our service is ready to go, and we have standard processes in place. However, everything can be tailored or customised to suit your individual requirements.
To find out more about our service, fill out our enquiry form today.