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We Value Your Input

At Claims Consortium Group all feedback is extremely important to us. We learn from both positive feedback and complaints as both are essential in helping us recognise our strengths and areas for improvement. If you encounter any issues, please don’t hesitate to contact our dedicated Customer Services Team promptly, enabling us to provide you with the necessary support.

If you experience any difficulties, we encourage you to inform our dedicated Customer Services Team as soon as possible, so that we can offer you the appropriate assistance. To enable us to assist you as quickly as possible please include your claim number or postcode and let us know the best way for us to get in touch.

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Consistent with FCA regulations regarding complaint handling, our approach involves meticulously logging, delegating, and tracking your concerns until they are thoroughly addressed.

Should a complaint not be resolved to your satisfaction internally, our customer service team will liaise with your insurance provider and the Financial Ombudsman Service, guiding your complaint through the appropriate escalation pathways.

We also greatly appreciate hearing about your positive experiences! Our team gathers such feedback and ensures it is shared, contributing to the recognition and commendation of our outstanding staff members.