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Loss Adjusting

Our dedicated UK teams provide a bespoke service for every loss by placing advanced technology and data in the hands of technical experts and specialists.

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Here to help, whatever the loss

We believe there is no one size fits all approach to claims. Harnessing our unique triage methodology we deliver a personal, flexible and tailored solution.

This means we can effectively manage the customer’s claim so they can get their lives back to normal as soon as possible as well as ensuring our clients do not incur unnecessary costs.

Unique Adjusting Methodology

Using innovative processes and next generation technology to provide data-driven solutions and exceptional customer service for every loss.

We deliver customised solutions across both desk and field loss adjusting.

  • 1. Triage Call

    Each claim starts with an in-depth triage to establish the details and create a bespoke service plan for every customer.

  • 2. Resource Allocation

    Following triage, the most appropriate expert is appointed to ensure the most cost effective and efficient solution is adopted from the outset based on the extent of damage and the specific needs of the customer.

  • 3. Claims Experts

    Our claims expert manages all aspects of the claim from start to finish so the customer has one point of contact and a supportive, seamless experience.

  • 4. Central Platform

    From policy integration to settlement, desk topping to supply chain management; all information is accessed and actioned through a central, single sign-in platform.

  • 5. Synergy

    Synergy Analyse provides unparalleled levels of end-to-end data and trend analysis on any variable including situational, customer behaviour, peril, location and building type and cost.

Experienced people using the latest claims technology

All parties involved in a claim are linked through our Synergy Cloud platform.

  • Many teams operate as one entity in real-time whether they are part of the Group or your own supply chains
  • Faster decision making through immediate access to information
  • Accelerated, smoother experience for the customer
  • A completely tailored experience to meet your objectives
  • Huge reduction in leakage

Claims Consortium Group sent their loss adjuster to assess the outcome without delay. She was very knowledgeable, efficient, professional, considerate, and reassuring about the assessment. She arranged the recommended companies to come and see the damage and contents clearance within 24 hours. She kept in touch with us at every stage to ensure things were progressing. Highly recommend.

Christine Djezzar
Rated 5 stars on Trustpilot

The help and understanding shown by the loss adjuster made a very difficult experience far easier to cope with. Help and advice always as needed.

Mr S J George
Rated 5 stars on Trustpilot

Our unique approach delivers results for our clients and their customers. But don’t just take our word for it…

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