Here to help, whatever the loss
We believe there is no one size fits all approach to claims. Harnessing our unique triage methodology we deliver a personal, flexible and tailored solution.
This means we can effectively manage the customer’s claim so they can get their lives back to normal as soon as possible as well as ensuring our clients do not incur unnecessary costs.
Unique Adjusting Methodology
Using innovative processes and next generation technology to provide data-driven solutions and exceptional customer service for every loss.
We deliver customised solutions across both desk and field loss adjusting.
1. Triage Call
Each claim starts with an in-depth triage to establish the details and create a bespoke service plan for every customer.
2. Resource Allocation
Following triage, the most appropriate expert is appointed to ensure the most cost effective and efficient solution is adopted from the outset based on the extent of damage and the specific needs of the customer.
3. Claims Experts
Our claims expert manages all aspects of the claim from start to finish so the customer has one point of contact and a supportive, seamless experience.
4. Central Platform
From policy integration to settlement, desk topping to supply chain management; all information is accessed and actioned through a central, single sign-in platform.
Synergy Analyse provides unparalleled levels of end-to-end data and trend analysis on any variable including situational, customer behaviour, peril, location and building type and cost.
Experienced people using the latest claims technology
All parties involved in a claim are linked through our Synergy Cloud platform.
- Many teams operate as one entity in real-time whether they are part of the Group or your own supply chains
- Faster decision making through immediate access to information
- Accelerated, smoother experience for the customer
- A completely tailored experience to meet your objectives
- Huge reduction in leakage
Our unique approach delivers results for our clients and their customers. But don’t just take our word for it…Request Case Studies