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Third Party Administration

Whatever the claim, no matter how large or small, our experts are an extension of your business from beginning to end.

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We have an absolute end to end hub for the ownership, oversight and control of your claims across all customer, technical, financial and supply chain activity.

  • Decades of specialist expertise across all lines – even in the most niche claim areas

  • Supported by the wider Claims Consortium Group ecosystem including Adjusting, Investigations and Surveying

  • Empowered by the most advanced claims technology to provide the personal service your customers deserve

Latest average NPS is 79.9 and average customer satisfaction of 9.5/10

Let us do the heavy lifting

From receipt and recording of the first notification of loss, through to triage, proactive claims management, continuous oversight, settlement, and closure.

A fully integrated service, our branded teams are an extension of your own and all parties have a single dedicated point of contact throughout the claim lifecycle. We provide a completely transparent service including pricing and workload.

Don’t just take our word for it – get in touch for case studies.

I do not think there could be any improvement. The person I spoke to was really helpful, really clear and explained everything in detail and was very flexible. I feel like I was very much looked after.

From a recent policy holder

A service powered by software

All parties in a claim are linked through Synergy Cloud technology

  • Automated features free up claims experts time to proactively focus on what really matters – the customer

  • 360-degree view of each claim with a supplier management system providing full visibility across desktop, technical field and supply chain activity

  • Customers are informed and empowered at every stage of the claim

  • Clients have access to complete self-serve management information suites in real time

  • Electronic notification of loss, video surveying, e-Voucher settlement options